Book Now

Frequently Asked Questions

What You Need to Know

Quick answers about our tourist trains, booking process, onboard service, safety, and travel rules.

Huayun Culture and Tourism Group Co., Ltd. is headquartered in Hangzhou, Zhejiang Province. The company focuses on premium and diverse cultural and tourism packages  and services for high-end travelers.

Its core business has expanded nationwide, and it has spent more than 20 years focused on tourist trains and specialized railway tourism.

Huayun offers a range of special train journeys, including:

  • Silk Road Express  
  • New Oriental Express  
  • Cheng Du  
  • Shifang

These journeys cover scenic and cultural routes across Xinjiang and western China.

The trains are designed for comfort and ease. Depending on the route and train, onboard features include:

  • Private cabins with en-suite bathrooms  
  • 24-hour hot water  
  • Dining cars  
  • Observation cars  
  • Entertainment cars  
  • Bar cars  
  • KTV  
  • Cigar bar  
  • Tea room

Huayun’s journeys are built around convenience, safety, service, and culture.

Key advantages include:

  • No need to constantly change hotels
  • Private cabins and onboard comfort
  • Multilingual support
  • Personalized itinerary experiences
  • Locally sourced cuisine and themed dinner parties
  • Real-time weather monitoring
  • Dual-power backup
  • Professional train operators
  • Daily three-tier equipment inspections
  • Cultural routes, workshops, and local experiences

Yes. Huayun’s service team offers multilingual support, including English, French, and more. The booking process also supports multilingual interfaces for convenience.

The booking process has four steps:

  1. Contact exclusive customer service or visit the official website or mini-program to select your route.
  2. Add custom services if needed, such as travel photography packages or private tour guides.
  3. Confirm payment.
  4. Receive your e-ticket and itinerary by email.

Huayun supports:

  • Visa
  • Mastercard
  • Alipay International

Because the tourist special train is chartered, travel agencies must pay performance bonds to the railway department and make hotel deposits in advance. The cancellation policy is:

  • If the booking is canceled for personal reasons after the travel deposit has been collected, the deposit is non-refundable.
  • The balance must be paid 30 days before departure.
  • If the balance is not paid in full for personal reasons, it is treated as an automatic waiver and the deposit is non-refundable.
  • If the trip is canceled 15 to 29 days before departure, 50% of the contract amount will be charged.
  • If the trip is canceled 1 to 14 days before departure, 70% of the contract amount will be charged.
  • If the trip is canceled on the day of departure, 85% of the contract amount will be charged.
  • Travelers can modify their travel arrangements up to three days before departure without penalty, except when airline tickets have already been purchased on their behalf.

Passengers need to arrive at the station in advance. Travelers are advised to arrive one hour or more before departure.

  • Guns, ammunition, flammables, and explosives
  • Controlled knives
  • Toxic, corrosive, radioactive, infectious, and dangerous items
  • Strong magnetic substances that may interfere with the train signal
  • Items with strong irritating or foul smells
  • Live animals, except guide dogs
  • Items that may hinder public health or damage station and train equipment
  • Aerosol containers such as nail polish, hair spray, insecticide, and air freshener

For alcohol:

  • Up to 2 bottles of white spirits above 50% alcohol by volume are allowed
  • Total volume must not exceed 1000 ml
  • Bulk wine, repackaged wine, and spirits above 70% alcohol by volume are prohibited

Some of the destinations include:

  • Kashgar
  • Taxkorgan
  • Urumqi
  • Kanas
  • Sayram Lake
  • Dushanzi Grand Canyon
  • Hemu
  • Nalati
  • Bayinbulak
  • Yining
  • Kuqa
  • Altay
  • Kuitun
  • Beitun

Each journey is shaped around the route itself.

Depending on the train, guests may enjoy:

  • scenic rail travel
  • refined onboard comfort
  • themed dining
  • social and entertainment spaces
  • curated cultural stops and destination experiences

The exact experience varies by journey, but every route is designed to make the time onboard feel as considered as the places you visit.

Still Have Questions?

Contact Huayun’s exclusive customer service or visit the official website or mini-program to choose your route.

Contact Us

WeChat

Scan the QR code below to contact us via WeChat.
If you are browsing on mobile, use WeChat to scan the QR code.