Welcome to Huayun Culture and Tourism Group Co., Ltd. (“Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your use of our website and, where applicable, your purchase of travel services from us.
By accessing or using our website, contacting our customer service team, or placing a booking request, you agree to be bound by these Terms. If you do not agree, please do not use the website or book our travel services.
You agree to use this website only for lawful purposes and in a manner that does not interfere with our website, our services, or other users.
You may use the website to learn about our tourist train journeys, review route information, and contact us through our official channels.
We may update these Terms from time to time. Any updated Terms will apply from the date they are posted on the website unless otherwise stated.
We aim to ensure that the information on our website is accurate and up to date. However, route details, journey dates, schedules, onboard features, and other service information may change without notice.
We offer a range of special train journeys, including:
Routes and schedules may vary by season and departure period.
Guests acknowledge that railway transportation is essential to the national economy and operates under unified scheduling command by railway authorities.
In cases of unexpected events, network adjustments, track construction, line incidents, vehicle breakdowns, route overlaps, or other force majeure circumstances that cause the chartered train to depart early, be delayed, or be unable to operate:
Departure times and stopping points are subject to official railway authority orders and may change without prior notice.
Our special train journeys are designed to offer premium railway tourism experiences.
Depending on the route and train, features may include:
Specific carriages, room types, onboard services, and route experiences may vary by train.
Certain routes traverse high-altitude regions. Guests are advised to:
The plateau environment presents unique challenges; guests with health concerns should consult a physician before travel.
Local hotel and dining standards in certain destinations, particularly in western and plateau regions, may differ from standards in inland urban areas. Guests are advised to:
If single guests of the opposite sex are required to share a room, the guide may split them into separate accommodations or arrange an additional bed
Couples will share a room where possible
Single occupancy requires a single room supplement (additional fees apply)
Prices shown for our journeys are shown in RMB, unless otherwise stated.
Below are the starting prices for the following journeys:
| Journey | Starting Price (RMB) |
| Silk Road Express | 57000+ |
| New Oriental Express | 59,999+ |
| Shifang Express | 27,880+ |
Payment methods for booking include: Visa, Mastercard, Alipay International, and WeChat Pay.
Since tourist special trains are chartered and require the agency to pay performance bonds to railway departments and make hotel deposits in advance, payment terms are strict and non-negotiable once booking is confirmed.
Bookings are subject to route availability, schedule availability, and applicable travel terms.
Customers may contact exclusive customer service or visit the official website or mini-program to select a route.
A multilingual service team is available to assist with bookings and inquiries.
7.1 Guest Substitutions
Guests may replace travelers up to three (3) days before departure at no cost. Substitutions are subject to verification and approval by the agency. Pre-booked flights or other non-refundable transportation already purchased on the guest’s behalf are not covered by this provision and may require additional payment.
Travelers may modify their travel arrangements up to three (3) days before departure without incurring penalties, except where airline tickets or other non-refundable transportation has already been purchased on their behalf.
Since chartered trains require the agency to pay performance bonds to railway departments and make hotel deposits in advance, the following rules apply:
| Timing | Cancellation Fee |
| 15–29 days before departure | 50% of contract amount |
| 1–14 days before departure | 70% of contract amount |
| On the day of departure | 85% of contract amount |
These terms serve as supplementary agreements to the travel contract. In the event of any inconsistency with the main contract, these supplementary terms shall take precedence.
For full details, please also refer to our Cancellation and Refund Policy.
E-tickets and itineraries will be sent to your email after payment confirmation.
Please make sure your email address is correct when booking.
Our customers may contact exclusive customer service or use the official website or mini-program to select their route.
Custom arrangements may be available as add-ons, subject to availability, including:
Any additional requests are subject to availability and confirmation.
The content on this website, including text, images, logos, layouts, and train names, is owned by or used by Huayun Culture and Tourism Group Co., Ltd. or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use our website content for commercial purposes without our prior written consent.
You must not use the website in a way that is unlawful, harmful, misleading, or disruptive.
You must not attempt to interfere with the website, misuse our booking process, or misrepresent your identity when contacting us.
12.1 Guide Compliance
Guests must follow all arrangements made by the tour guide at all times during the journey. Unauthorized departure from the group or participation in independent activities is considered early termination of the contract, and necessary fees will be charged accordingly.
Guests bear full responsibility for any itinerary changes or inability to visit attractions resulting from personal decisions.
During designated free time when no driver or guide service is provided, guests are solely responsible for their personal safety and the security of their belongings.
Any concerns regarding service standards or quality must be raised immediately with the on-site tour guide to allow for prompt resolution. Complaints are primarily assessed based on the feedback form completed at the destination; guests are encouraged to complete the form carefully and thoroughly to protect their rights.
Our booking process may involve third-party services, such as payment providers or travel-related service providers. We are not responsible for third-party websites, tools, or services that are outside our control.
Your use of third-party services may be subject to separate terms and policies.
To the fullest extent permitted by law, the website and all content, travel information, and service descriptions are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted or error-free, or that all service information will remain unchanged.
For delays, cancellations, or losses caused by weather conditions, natural disasters, government policies, military activity, or other circumstances beyond the agency’s reasonable control, the agency bears no fees or legal liability. Where attractions cannot be accessed due to closure, a refund at the negotiated price will be provided. Guests agree to itinerary adjustments as necessary while maintaining service standards.
The agency may adjust the order of attraction visits or modify multi-city itineraries without reducing the number or quality of attractions visited if force majeure circumstances occur, including but not limited to:
If itinerary changes result in an early or late tour conclusion, the agency will refund any unspent fees but bears no further liability.
To the fullest extent permitted by law, Huayun Culture and Tourism Group Co., Ltd. will not be liable for indirect, incidental, or consequential losses arising from your use of the website or from circumstances outside our reasonable control.
Nothing in these Terms limits any liability that cannot lawfully be excluded.
16.1 High-Risk Activities
Activities including but not limited to: scuba diving, paragliding, skiing, skateboarding, hunting, rock climbing, adventure sports, martial arts, wrestling, horse racing, go-karting, bungee jumping, horse riding, and similar high-risk pursuits are undertaken at the guest’s sole discretion and risk.
Guests should carefully assess their health condition and age before participating in such activities.
Restricted Participants:
If the signatory voluntarily joins or participates in such activities, they fully understand the associated risks and bear full responsibility for any injuries, losses, or consequences arising therefrom.
Guests with the following conditions are advised not to join this tour:
Any concealment of pre-existing health conditions voids the agency’s responsibility, and all resulting costs and consequences shall be borne by the guest.
Insurance coverage for guests aged 75 and above or children under 3 years old is adjusted to 50% of normal coverage. Any insufficient insurance payments shall be borne by the guest.
In the event of injury or accident during the tour:
Guests are encouraged to maintain adequate travel insurance coverage appropriate for the destinations and activities planned.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
These Terms are governed by the laws of the jurisdiction applicable to Huayun Culture and Tourism Group Co., Ltd. and its business operations.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and Cancellation and Refund Policy, set out the agreement between you and Huayun Culture and Tourism Group Co., Ltd. regarding your use of the website and your booking of travel services, subject always to any rights that cannot lawfully be excluded.
We may refuse service, suspend access, or cancel a booking request where we reasonably believe these Terms have been breached, or where service cannot be provided as planned.
If you have any questions about these Terms, please contact us:
Huayun Culture and Tourism Group Co., Ltd.
Email: huayunluxurytrains@gmail.com
Phone: +8619032202159
Address: 6/F, Triumph Commercial Center, No. 11 Qingchun Road, Shangcheng District, Hangzhou, Zhejiang Province
Our multilingual service team is available to assist with bookings and inquiries.
By completing a booking with Huayun Culture and Tourism Group Co., Ltd., you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including the supplementary provisions regarding force majeure, health restrictions, safety requirements, and cancellation policies.
Reach out to our team with any questions about our privacy, terms, or refund policies.
