Privacy Policy

Huayun Culture and Tourism Group Co., Ltd. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise handle your personal information when you visit our website, contact us, make a booking inquiry, select a route, request customization, or otherwise interact with us.

By using our website or providing your information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use the website, and information we receive from third parties as needed to process bookings or provide services.

Information you provide directly

We may collect information such as:

• your name;
• email address;
• phone number;
• booking details and travel preferences;
• route selection information;
• payment-related information;
• communications you send to us;
• information submitted through our official website, mini-program, or customer service channels;
• customization requests, such as travel
• any other information you choose to provide.l photography packages or private tour guides;

Information collected automatically

When you visit or use our Site, we may automatically collect certain information, including:

• device and browser information;
• pages viewed;
• time spent on pages;
• referring page or source;
• approximate location information;
• interaction data;
• cookies or similar technologies that support website operation and functionality.

Information from third parties

We may receive information about you from third parties, such as payment providers or other service providers involved in processing your booking or sending your e-ticket and itinerary.

2. How We Use Your Information

We may use your personal information for purposes including to:

• provide, operate, and maintain our website and booking channels;
• process and manage booking requests;
• help you select routes and travel arrangements;
• confirm payment and booking details;
• send e-tickets and itineraries by email;
• communicate with you about enquiries, booking updates, or service-related matters;
• provide customer service;
• handle customization requests;
• improve our website, routes, and services;
• comply with legal obligations;
• protect our rights, property, systems, users, and business;
• prevent misuse, fraud, or unauthorized activity.

3. Cookies and Tracking Technologies

We may use cookies or similar technologies that are reasonably necessary to operate the website, support website functionality, and improve the browsing experience.

These technologies may help us:

• remember your preferences;
• keep you logged in;
• understand Site traffic and performance;
• improve functionality and user experience;
• support analytics;
• support advertising, retargeting, and social media campaigns.

You can usually manage cookies through your browser settings. Disabling some cookies may affect website functionality.

4. Service Communications

We may send you service-related communications about your booking, payment, route selection, e-ticket, itinerary, or customer service request.

These communications are necessary to complete or support the services you ask us to provide.

5. How We Share Your Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business, process bookings, and deliver services to you.

These third parties may include:

• payment providers;
• website and hosting providers;
• customer service tools;
• email delivery providers;
• booking or travel-related service providers;
• other service providers involved in fulfilling your request;
• regulatory authorities, law enforcement, or courts where required by law;
• professional advisers, insurers, auditors, or legal representatives where necessary;
• a buyer, investor, or successor entity in connection with a business sale, merger, restructure, or transfer.

We do not sell your personal information for money.

6. International Disclosure and Overseas Processing

Your personal information may be stored, processed, or disclosed outside your country or region, including where our service providers, platform providers, or business operations are located.

Where we disclose personal information overseas, we take reasonable steps to ensure the information is handled appropriately in accordance with applicable law.

7. Booking and Payment Information

Bookings may be made through customer service, the official website, or the mini-program.

Payment support includes Visa, Mastercard, WeChat Pay, and Alipay International.
We may receive and process payment-related information as needed to confirm and manage your booking.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

When personal information is no longer reasonably required, we take reasonable steps to delete it, de-identify it, or otherwise securely archive it where retention is legally required.

9. Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on where you are located, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with a privacy regulator or supervisory authority.

We may need to verify your identity before responding to your request. Some rights are subject to legal exceptions and limitations.

To exercise any privacy rights, please contact us using the details below.

11. Children’s Privacy

Our website is not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe a child has provided personal information to us in breach of applicable law, please contact us so we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective when posted unless otherwise stated.

Where required by law, or where a change materially affects how we handle personal information, we may provide additional notice or obtain any consent required for the change.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Huayun Culture and Tourism Group Co., Ltd.
Email: huayunluxurytrains@gmail.com
Phone: +8619032202159
Address: 6/F, Triumph Commercial Center, No. 11 Qingchun Road, Shangcheng District, Hangzhou, Zhejiang Province